Form abandonment occurs when respondents start filling out a form but exit before reaching the last page. When respondents abandon forms, it indicates a lost opportunity for capturing valuable leads or completing transactions. Addressing your page drop-off rate is crucial for improving overall conversion rates, enhancing customer satisfaction, and maximizing business outcomes.
On your form's Settings, click Conversion kit in the left side. Choose whether you would like to send an email or a Slack message if a form is abandoned.
The default time frame for a message to be sent is 30 minutes after the form is abandoned. To change this, Edit your Form abandoned trigger.
Edit the content of your Send email action. You can also add attachments, copy colleagues, and more under Advanced. More info here.
<aside> ☑️ Important: You must have at least one email field in your form to use this feature.
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Click Email to format the style of your message. Check this section to learn more.
Test your workflow through the upper right corner, then hit Publish when you’re good with it. Respondents will now receive a link to their partial submission, allowing them to continue their submission on any device.
To edit this workflow, go to Integrate from the top menu.
Edit Slack action to connect your Fillout account to your Slack workspace.